5 Apr 2021

Warranty Claim Assessor PC and VAN (French & English) – relocation package

    • Check complex and high-value warranty and goodwill claims if they meet the current regulations
    • Make fair and independent decisions
    • Avoid unjustified warranty and goodwill costs
    • Approve or reject warranty and goodwill claims
  • Provide transparent reasons for decisions via chat to the Retailer
    • Communicate, when necessary, with different countries to align decisions
    • Communicate, when necessary, with the Technical Department to gain clarification of engineering details
    • Operate master data corrections
  • Operate chargebacks concerning audit results


    • Educational background as passenger car mechanic and/or VAN and/ or service advisor
    • Experience within a Mercedes-Benz workshop for minimum 3 years is preferred
    • Good knowledge of Mercedes-Benz products, applications, warranty and goodwill processes is a plus
    • Good knowledge of the Daimler guidelines and their applications (EWMR) preferred
    • Proficient level in English and French language verbal and written
    • Good knowledge of the automotive terminology in English and French
    • Additional language can be an asset, but it is not a requirement
    • Good knowledge of Microsoft Office applications
    • Customer orientated
    • Good communication skills related to markets and retail
    • Interpersonal skills and team-minded thinking
    • Stress resistant
  • Proactively seeks to improve processes

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

    • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
    • 200 vacation hours (based on full time employment)
    • Holiday allowance: 8% of annual salary
    • Competitive performance based salary growth
    • Result oriented bonuses
    • Collective health insurance at discounted rates
    • Pension plan
    • Transportation plan: free bike every 3 years or free public transport or contribution to fuel costs
  • A “tailor made” individual development plan

What is it like to work in this team?

“Apart from the work to be done, there are also lots of moments for fun and humo
““To work in this department and team it means to be committed to bring out the best in making the life of Customers and Retailers easier”.

How to Apply

Apply online HERE

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