Sales & Service Advisor (German speaking)
Full Job Description
Do you have a passion for good customer service? We are expanding our team in Malaga and are currently looking for Sales & Service Advisors for our booking service. We are looking for advisors to support in our German speaking team, so additional language capabilities are a huge advantage.
Novasol offers 50,000 carefully selected holiday homes throughout Europe. With over 53 years in the market, we know a thing or two about a successful holiday home stay.
The market for holiday home rentals has grown considerably in recent years. People crave privacy, flexibility and the uniqueness that comes with a private holiday home. The current global pandemic has only reinforced this trend. Both the summer of 2020 and 2021 have never seen such high demand, which continues to grow steadily and we are working together with.
Our customers are at the heart of everything we do. It is our passion to offer all our guests a first-class experience. As a Sales & Service Advisor you will help our customers find the perfect holiday and ensure that incoming enquiries are converted into confirmed bookings, both on the phone and by email. Enquiries range from questions about new or existing bookings to relocation when a property is no longer available or ordering additional services. Flexibility is key, because no two days are the same.
You’ll receive the training you need to handle customer concerns, complaints and help with payment arrangements as part of your guest services. It’s important that you can work independently while valuing teamwork and always bringing a smile to both our customers and colleagues.
What else do you need to know?
We believe in equal opportunities and want to build a team that represents our community because we know that embracing differences enhances our entrepreneurial skills and makes for an enjoyable workplace. We pride ourselves on having a diverse culture where our employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.