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5 Jul 2021

HOMEOFFICE – Russian Speaking Customer Service Advisor for Socialmedia

€2,200 per month

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Do you like social media? Are you curious about how a social media platform is working? If advising customers is something you love and you want to be part of a world leading company that offers you excitement and room to grow, then this job is for you!

For the largest Social Media platform worldwide, we are looking for Customer Service Advisors. Due to the current situation, we offer you a great online training experience and working from your own home opportunity! After the current restrictions have been lifted, relocation to BERLIN is required as your employer is based in Berlin.

So, welcome to our virtual world! Concentrix has digitalized the entire recruitment process and offers you 100% online onboarding. Take this digital adventure with us!

Your Benefits:

  • 2200€ gross monthly salary
  • Competitive monthly Performance Bonus gross
  • Up to 2000€ relocation package (one-time payment, distance to Berlin minimum 150 km) – if hire date is May or June
  • Up to 1000€ gross Refer a Friend Bonus (one-time payment) – if hire date is May or June
  • 40 € Cash Card
  • More time for your family, pet and hobbies – perfect for your Work-Life-Balance No transport costs or traffic jams on your way to the office (hey pretty environmentally-friendly)
  • We will provide computer, screen and headset
  • 3 weeks paid training and ongoing coaching – all online

Your Job is great:

  • You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in Russian
  • You are putting together solutions to support and expand your customer’s self-serve advertising customer base
  • You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
  • You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
  • From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience

Your skills are amazing:

  • Ability and willingness to move to Berlin is required
  • Online Advertising Experience is a big plus
  • Excellent written and verbal communication
  • Fluent, verbal and written in Russian (C2) and minimum B2 in English
  • Familiarity with online advertising products/vendors
  • Ability to multitask & work under pressure
  • Fast learner, diligent worker
  • You are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)

Become part of our great multilingual customer service support team for social media.


Job Types: Full-time, Contract

Salary: €2,200.00 per month

How to Apply

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