Helpdesk Level 1 & 2

Eyetech Solutions
Luxembourg
Contract

Full Job Description

One of my clients in Luxembourg is looking for a helpdesk consultant for support level 1 and 2

Client Details

Manufacture sector

Description

• Telephone support for internal users regarding all questions about the IT environment
• Problem analysis and, at best, problem solving within the shortest time possible
• Recording of problems by means of ticketing tool in order to analyze it deeper in 2nd level support
• New installation of IT workstations (PC systems including Windows OS and printers), – relocation of IT workstations
• Installing or uninstalling applications
• Remote troubleshooting of client operating systems

Profiles

• Strong communication skills and enjoys talking on the phone with users

• Completed IT training or corresponding additional qualification

• Professional experience in the field of the offered position is an advantage

• You enjoy working in a team and are resilient in stressful situations

• You are fluent in English (knowledge of German or French is an advantage)

• Technical skills about client OS (Windows) is a must, network and server knowledge could be an advantage

Offer

6 months contract

How to Apply

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