13 Sep 2021

French Customer Advisor for Signify – Relocation package

Paid relocation jobs in Portugal:

Webhelp Portugal
Lisbon

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 80,000 game-changers from more than 170 locations in 50 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:

Our brand is Signify, the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.

As a Customer Support Advisor, you will:

  • Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.

  • Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.

  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.

  • Per each customer, contact gather and document all relevant information into the system to ensure a high level of service is delivered.

  • Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position.

We are looking for:

  • Native or Proficient French (C2)

  • Fluency in English (B2)

  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users

  • Demonstrate patience when communicating and solving issues

  • Treat all data and personal information with the utmost confidentiality

  • Proactive, self-motivated, and a great team player

We offer you:

  • Competitive wages (14 monthly payments per year)

  • Meal allowance in voucher card (net)

  • Performance bonus

  • Transportation Bonus

  • Private Health insurance with a dental plan

  • Relocation package – shared accommodation and flight reimbursement

Life at our company:

  • Work with a diverse environment with people from over 58 nationalities

  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!

  • We promote inter-company mobility to work at any of our sites around the world

  • New and modern offices in Parque das Nações, Oriente, Lisbon.

All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Job Types: Full-time, Temporary

License/Certification:

  • Work permit for Portugal? (Preferred)

Work Remotely:

  • Temporarily due to COVID-19

How to Apply

Apply online

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