29 Aug 2021

Dutch Technical Support Specialist – Paid Relocation

Paid relocation jobs in France:

Ortho Clinical Diagnostics
Postcode 5038 in Tilburg

The role is based in Strasbourg, France. Relocation will be covered.

The Career Potential

Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before.

There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.

Ortho is known in the industry as a leader in customer service and support. Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do. It’s who we are. If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

About Ortho – Strasbourg
For more than 25 years, our Center of Excellence based in Illkirch (close to Strasbourg) has been a fundamental piece of the Ortho experience. We provide support to all of our customers in Europe, The Middle East and Africa.

Within our 130 employees, working across 5 business functions (Technical Service Center, Quality, Distribution, People & Culture and Finance), with 14 nationalities and 9 languages spoken, the site represents an innovative work environment based on multiculturalism and diversity, where everyone is encouraged and empowered to make their impact. In 2019 we achieved a gender diversity score of 98/100 for the annual “Index Egalité Femmes-Hommes”.

That’s why Ortho is the perfect place to build a solid international experience in the IVD field, joining a Patient and Customers focused company.

Excellence and trust for our customers and partners have always been our main values; it is for this reason that Ortho is one of the best players in the IVD sector.

If you make excellence your mission, Ortho is the right place for you and your career. In order to support our purpose and be part of a new transformation, we are looking for a new Technical Solutions Specialist to join our team in Strasbourg.

More than ever, Technical support represents an increasing part of the offer made to the customer. As a member of the Technical Support Team you will have an impact on our customers providing remote support in the technical & diagnostic area, for our full range of medical laboratory products.

You will provide assistance and communicate with our customers via email and telephone.

What you’ll be doing

Investigate, troubleshoot and manages customer chemistry, equipment and software complaints and inquiries in accordance with internal procedures and customers’ requirements.

Participation to on-calls.

Maintain technical self-competence, knowledge of company procedures, and customer-related skills. Work independently and as part of a team

Contribute to process improvements.

Attend meetings with affiliates, on-site or via call. Visit customers.

What will you gain:

Deep technical training on the job and continuous education throughout your entire career

An experience working in a multicultural & stimulating environment

Chance to build your career with one of the worldwide leaders of the Diagnostics in Vitro

As a Technical Support Specialist, you’ll change people’s lives, you’ll work with doctors and laboratory technician and will have an impact on people/patient health

Collaborating with our affiliates and teams in, Europe, ASIA and USA on a daily basis

What you’ll need to succeed

Educated as medical laboratory technologist or biomedical background or in life sciences, possibly with some experience in customer relationship management or in a medical laboratory.

High degree in one of the following majors – Chemistry, Biology, Science, Engineering, Biomedical Engineering.

Knowledge of medical laboratory would be a plus.

Willing to become an expert in new technologies.

Passionate about communication with people and customer focus.

Native or fluent Dutch

English proficiency (B2)

Secundaire arbeidsvoorwaarden:

Lunchkorting
Reiskostenvergoeding
Dertiende maand / Eindejaars Bonus

Job Types: Full-time, Permanent

Salary: €33,000.00 – €40,000.00 per year

Work Remotely:

No

How to Apply

Apply online

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