16 May 2020

Customer Service Representative | German (incl. Relocation Package)

Paid relocation jobs in the Netherlands

Mercedes-Benz Customer Assistance Center Maastricht N.V.

We offer two different services for our customers in Germany, Austria and Switzerland.

Roadside Assistance
Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.

Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system.

In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

Do you enjoy working in shifts and being part of a dynamic environment? Stop reading and apply directly to become a part of our team!

Customer Service
The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.

All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries.

As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don’t be shy and differentiate yourself by convincing us of your way to communicate.

Job Requirements

  • Excellent knowledge of German, both written and spoken;
  • Basic level in English (corporate language) and motivation to speak and improve it;
  • Excellent understanding of customer satisfaction;
  • Ability to work in structures, to prioritize, analyze and coordinate your day to day;
  • Empathy and negotiation skills;
  • Open-minded to a diversity of cultures;
  • Computer literacy;
  • Act as our Brand ambassador.

Compensation

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

  • Attractive salary based on previous experience;
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
  • Collective health insurance at discounted rates;
  • Pension plan;
  • 200 vacation hours (based on full time employment);
  • Holiday allowance: 8% of annual salary;
  • Competitive performance based salary growth;
  • Result oriented bonuses;
  • Lucrative relocation package: as our offices are situated in Maastricht, a relocation to the region might be necessary. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

Roadside Assistance
Working in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.

Customer Service
Working in dayshift with a competitive salary.

How to Apply

Apply online HERE

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