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13 Jun 2021

Customer Experience Associate II – Turkish and English language (Relocation support)

Paid relocation jobs in the United Kingdom:

Conduent
Poole BH12

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Salary: £18,534 + £1000 KPI Bonus opportunity per annum

Contract: 12 months fixed term contract leading to permanent contract

Job Type: Full-time, 37,5 hours per week. Shifts between 07:30 and 15:30 Monday to Friday and 09:00 and 17:00 weekends (1 in 3 weekends worked)

Location: Poole, UK. Relocation expenses reimbursement offered (terms and conditions apply)

If you have experience in Customer Service and speak the Turkish and English language we want you to be part of a Customer Care Operation that supports millions of customers worldwide.

You will be helping customers who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues. Experience with Android and iOS is desirable but we provide comprehensive tools and training so you can focus on providing world class service.

With over 500 employees we have one of the most international workforces on the UK’s south coast and are proud of our engaging workplace. If you like the sound of a dynamic, international environment and you take pride in providing outstanding service, come and join us at Conduent, Poole.

How we make Conduent an amazing place to work:

  • Open plan offices
  • Fun and friendly environment
  • Supportive, opportunity driven company-culture
  • Break-out spaces and games room
  • Social events and parties
  • Regular office games and events
  • Out-of-office groups, clubs and activities
  • Incentives and spot prizes including red-letter days and international trips
  • Language sharing opportunities
  • Career development – 95% of senior roles are recruited internally

What we provide you with:

  • 12 months fixed term contract leading to permanent contract
  • Full-time employment, guaranteed 37.5 hours per week
  • Performance based bonus
  • 28 days paid holiday per annum inclusive of bank holidays.
  • Annual holiday increasing with years of service
  • Relocation support
  • Workplace Pension-Automatic Enrolment
  • Life Insurance scheme
  • Employee Assistance Phone line
  • Discounted Corporate Gym membership
  • Free eye test
  • Childcare vouchers
  • Employee discounts
  • Opportunities for career progression within 12 months
  • Access to comprehensive learning, training and development

What you’ll be doing

This role is for customer support only so we’ll never ask you to cold call and there’s no selling either.

Instead, you will:

  • Provide customer support via Phone, Chat and Email, Social media for Android apps and hardware
  • Be truly awesome with customers and help us deliver outstanding customer satisfaction
  • Become a knowledge expert by using internal systems and training to stay up to date with the latest information
  • Identify and report emerging trends and customer issues to senior staff
  • Bring an awesome can-do attitude to the workplace!
  • Knowledge of the Android and iOS phones/tablets is helpful, however full training will be provided.

The location:

  • Bournemouth and Poole is one of the fastest growing digital economies in the UK and has 7 miles of golden sands too!
  • A truly Digital Hub, finance and technology companies are locating here because of talented university students and excellent quality of life.
  • Just 2 hours from London and accessible via train, coach and plane, Bournemouth & Poole is extremely well connected.

Our office is based near to Bournemouth University and can be reached via a bus service that runs frequently with the stop right outside the office. If you drive, we’ll be able to find you an off-road parking space or you can car-pool with some of our amazing employees!

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

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