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10 Aug 2022

Content Moderator with French/Spanish | Relocation package

Wipro Digital Operations and Platforms
Bucharest, Romania

What should I bring to the table-

Advanced level of English and French/ Spanish (both written and verbal);
Some experience in Outsourcing/Shared Service Center environment (a minimum of 6 months would be preferred);
Some experience within Risk, Fraud prevention or Trust Operations (1 or 2 years would be a plus);
Ability to balance fraud prevention alongside a positive customer experience;
A problem solving, critical thinking, analytical mindset;
Detective abilities with detail oriented skills – as you will be our Mr. Gadget in the missions that require completing an investigation; What will I be doing-

Educate users on how to maintain security and safety while using customers platform responsibly;
Maintain Subject Matter Expertise of either Account and Content Integrity, Payment Fraud or User Knowledge operations to successfully complete core work and escalations;
Investigate complex situations and potential fraud surfaced in high volume queues;
Comprehensively document investigations;
Understand our risk systems and investigate account patterns through data analysis;
Develop and enhance internal policies and tools such as increasing automation, updating policies and fixing product loopholes;
Identify market trends and product vulnerabilities in order to create data-backed recommendations to respond to trends and to reduce vulnerabilities;
Maintain high levels of confidentiality while performing investigations. What’s in it for me-

The opportunity to work for one of the biggest brands in the world in a fast paced work environment;
Career opportunities with a leading international outsourcing company;
Professional and personal development in a multinational environment through a variety of training programs (hard/soft skills);
Compensation package with full access to a variety of benefits available through an online platform – you can also customize it on a monthly basis depending on your needs;
Relocation package – if you want to move to the capital city and discover it’s beauty.

How to Apply

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